PRIVACY POLICY

    1 Introduction

    1.1 This Privacy Policy (“Policy”) outlines the practices of STRONG OX South Africa (Pty) Ltd, located at 34 2nd Avenue, Linden, 2118, South Africa (hereafter referred to as “STRONG OX South Africa”, “we”, “us”, or “our”) regarding the collection and handling of your personal data when you engage with our Website (“Website”), utilise our mobile applications and games (“App”), or participate in our events. By utilising our Website or App, you acknowledge and agree to the terms outlined in this Policy.
    1.2 We commit to informing you about significant changes to this Policy (about the data we collect, its usage, or the reasons for its use). We will prominently highlight such changes at the beginning of the Policy and provide a conspicuous link to it for 30 days before and after the changes are implemented.

    2 Information We Collect

    2.1 Data You Provide: You may supply us with personal data, which includes any information that can identify you (“personal information”), when interacting with our Website, communicating with us, participating in our competitions, promotions, or surveys, posting on our websites, subscribing to our newsletters, providing or acquiring goods or services, booking events through the Website, setting up an account, or using our Apps. This also includes interactions via our social media platforms, such as through our chatbot tools. Required information will be collected from the relevant forms or pages, and you can provide additional information voluntarily.
    2.2 Account Information: Should you choose to create an Account (“Account”) with us, the information you provide during the setup may include your name, Account username, email address, gender, country of residence, telephone number, or, if applicable, your social media credentials. Account creation also involves setting up a unique password for access. We collect data about your preferences on our Apps and Website, such as your favourite Content and selections for offline access.
    2.3 Purchases: For any purchases of games, services, apps (including in-app purchases), or goods on our Website, we collect your delivery address, billing address, and payment details. Note that payment information is processed through a thirdparty payment company and is not stored by us.
    2.4 Newsletter Subscriptions: If you opt to receive our newsletters or other direct communications, you may provide us your name, email address, gender, date of birth, and interests.
    2.5 Usage Data: Our Websites and Apps may utilise your personal information to tailor recommendations and enhance your experience. This may involve suggesting Content based on your viewing history or social media interactions. While we do not collect your social media login credentials, we may gather publicly available information from these platforms to enrich your user experience and offer relevant Content. We respect your privacy settings and do not access personal account settings.
    2.6 With your permission, our Apps may utilise GPS technology to offer location-specific services. It may access your device’s photos and videos, enabling you to upload this media within the Apps. Additionally, the Apps might employ push notifications to alert you. Initial use of the App will prompt you to enable these features in your settings. Opting out of these functions may limit your access to the full range of services the App offers.
    2.7 Automatic Data Collection: Our digital platforms automatically gather certain information, including but not limited to your IP address, login data, location details, browser specifics, operating system, and visit metrics such as the URL clickstream, products viewed, and interaction errors. This data collection is facilitated by technologies like “cookies” and “web beacons”.
    2.8 Security Measures: Our security infrastructure may collect data during your visits to our premises or event participation.
    2.9 Data from External Sources: We might receive data about you from various external sources, including our other services on our Website or Apps, affiliated entities of STRONG OX South Africa (PTY) LTD, and third parties like business partners, technical service providers, payment and delivery services, advertising networks, analytics providers, search information services, and credit reference agencies, including publicly accessible data.

    3 Utilisation of Your Information

    3.1 Purpose of Data Use: We leverage the collected data to enhance your experience with our Website and Apps and our interactions with you, including:
    – (a) Service Provision and Enhancement: We utilise your data to deliver requested products and services, including purchases, event bookings, confirmation emails, and Account-related communications. We also refine and tailor our Website, Apps, products, and services to better align with user behaviour and technical capabilities.
    – (b) Account Management: Your data aids in Account creation and management and facilitates communication about your Account and our services.
    – (c) Website and App Administration: We employ your data for the internal administration of our Website and Apps, including troubleshooting and error understanding.
    – (d) Content and Usage Improvement: Your data enhances the Content and user interaction with our web pages and Apps.
    – (e) Safety and Security: We use the data to maintain the safety and security of our digital platforms, manage our IT systems, and ensure the safety of our premises and event attendees.
    – (f) Marketing Communications: We engage with you to inform you about our activities, events, and those of relevant third parties and offer personalised goods or service recommendations. Communication methods include email (with your consent where required), push notifications, personalised website notifications, targeted ads, text, social media, or phone.
    – (g) Online Advertising: We use your data to understand and enhance the effectiveness of the advertising we serve to you and to deliver targeted advertising.
    – (h) Personalised Experience: We may merge data from third-party sources with the data you provide and the data we collect about you, including cookie and web beacon data, to learn more about your preferences, enhance your user experience, and provide tailored information and offerings.
    – (i) Consistent Cross-Device Experience: We synchronise data collected and provided by you across different devices and platforms.
    – (j) Customer Service and Complaint Management: Your data assists us in providing efficient customer service and managing any complaints or requests on your behalf.
    – (k) Legal Compliance and Enforcement: We may use your data to comply with legal obligations, respond to legal requests, cooperate with law enforcement or regulatory bodies, defend legal claims, and enforce our Terms and Conditions and this Policy.
    – (l) Business Transactions: Your data may be used to administer a sale, transfer, or reorganisation of one of our business entities.
    – (m) Business Interactions: We use your data to receive goods and/or services from you and to process payments for these transactions.

    4 Legal Basis for Processing Your Information

    4.1 We process your personal information on various legal grounds, including: – (a) With your consent: For instance, we need your agreement to handle your personal data for direct marketing, use technologies like cookies, or process sensitive data such as dietary preferences. – (b) For contract fulfilment: This is necessary to manage event bookings, fulfil orders from our webshop, process in-app purchases, or procure goods and services from you. – (c) To fulfil legal duties: We may need to share your data with law enforcement or in legal disputes involving you or us. – (d) For our legitimate interests: This includes providing our services to you, ensuring the security of your Account, our Website, Apps, and IT systems, understanding how our services are used, researching and analysing your needs, customising our Content, marketing, and offers, maintaining our presence on traditional and social media, ensuring safety and security in and around our premises, managing relationships with vendors and partners, staying updated with market practices, and assessing the impact of our advertising.

    5 Consequences of Not Providing Information

    5.1 We strive to minimise the personal information we collect and indicate mandatory data. Suppose you choose not to provide certain information. In that case, it may hinder our ability to offer you certain goods, services, or contractual agreements.

    6 Disclosure and Sharing of Your Information

    6.1 We may share your data with STRONG OX South Africa (PTY) LTD affiliates as outlined in section 3 of this Policy and with third parties, including online platforms, social media, service providers, agents, advisors, advertising agencies, IT suppliers, database, backup, email providers, and other necessary partners to enhance our products and services.
    6.2 We will: – (a) Share de-identified data with advertisers and networks for relevant ad targeting. – (b) Use your personal data to help advertisers reach target audiences and present you with more pertinent ads based on the data we hold about you. – (c) Share and receive data with analytics and search engine providers to refine and personalise our Website and Apps.
    6.3 Our data processing and security standards bind our suppliers and service providers. They are only permitted to use your personal data for the outlined purposes in this Policy.

    7 Direct Marketing Choices

    7.1 We and select third parties may use your data for direct marketing to offer updates, newsletters, event information, or other communications we believe you might find interesting.
    7.2 We will obtain your consent where legally required and always provide an option to unsubscribe in every communication.
    7.3 You can opt out of direct marketing anytime by contacting us at the provided email in section 18 or using the unsubscribe option in our emails.

    8 Analytics and Advertising Tools

    8.1 We analyse your interactions with our sites, partner websites, Apps, and us to ensure our online advertising is engaging and relevant. This includes tracking your clicks on our articles or ads, social media interactions, purchases, event attendance, and engagement with our marketing communications.

    9 Cookies and Other Technologies

    9.1 We use “cookies” to collect information automatically. Cookies can be set by us or third parties and help distinguish your computer without personally identifying you. You can manage your Cookie preferences in our Cookie Settings.
    9.2 We also use “web beacons” to optimise our services and gather analytics. These may be included on our Website and in emails to track engagement. We collaborate with other organisations to place our web beacons on their sites or ads to gather statistics on the effectiveness of our advertising.
    9.3 Our Apps automatically gather data through unique device identifiers (“IDs”). These IDs, a distinct sequence of numbers and letters assigned to your device, track your interactions within the App without revealing your identity. IDs are widely used for various purposes, like remembering your preferences and enhancing your overall user experience. They help us understand if you’re a returning or new user and enable us to deliver more tailored adverts and Content based on your interests and interactions, thereby significantly enhancing your user experience.

    10 External Links and Social Media

    10.1 We provide links to external websites for informational purposes only. These external sites are beyond our control and are not governed by this Policy. Suppose you access these sites via our provided links. In that case, their operators might collect data from you under their privacy policies, which may differ from ours.
    10.2 On our Website, third parties may track your usage of Content, applications, or plug-ins or customise these for you. For instance, using a social media sharing button on our Website to share an article may allow the social network that created the button to record your action.

    11 Data Retention Practices

    11.1 We retain your information only as long as necessary for our operational or leg l requirements
    11.2 Your data is kept for the duration of your Account with STRONG OX South Africa (PTY) LTD and may be retained longer to comply with legal obligations like tax and accounting laws. Our internal data retention policies dictate the specifics of this process.
    11.3 If you withdraw from direct marketing, we’ll remove your contact details and marketing preferences to prevent future communications. However, we won’t delete data pertinent to ongoing investigations or disputes until those matters are fully resolved.
    11.4 We ensure your personal data is protected according to this Policy and regularly update our records to keep data current.

    12 Your Data Rights

    12.1 Depending on the law, you may have rights regarding your personal data, including:
    – (a) Access: You can request a copy of your data held by us.
    – (b) Rectification, Erasure, or Restriction: You can ask to modify, delete, or limit the processing of your data.
    – (c) Consent Withdrawal: You can withdraw consent for data processing anytime.
    – (d) Data Portability: You can request your data in a readable format or transfer it to another entity.
    – (e) Objection: You can oppose how we process or use your data for direct marketing.
    – (f) Automated Decision Objection: You have the right not to be subject to decisions based solely on automated processing.
    – (g) Complaints: You can contact the Information Regulator if you have issues with how we handle your data.
    12.2 If you have an Account, you can directly manage your personal data.
    12.3 To exercise any rights, contact us at the email in section 18.

    13 Profiling

    13.1 We may analyse your data to understand your preferences better and predict which products and services might interest you. 13.2 On specific e-commerce platforms, we use automated decision-making services for address verification and creditworthiness assessment, ensuring accurate address data and evaluating payment risk.

    14 Information Security

    14.1 We employ robust physical, technical, and administrative measures to safeguard your data from unauthorised access or misuse. Your data is stored on secure servers.
    14.2 You are responsible for maintaining the confidentiality of any passwords linked to our Website or App.

    15 International Data Transfers

    15.1 The global nature of the Internet means that collecting and processing personal data often involves international data transmission. Although we primarily store your data in your region, it may be transferred internationally to countries with differing data protection laws, such as the United States. 15.2 We’ve established safeguards and data protection measures to ensure your data is adequately protected in such transfers, like standard contractual clauses. You can contact us via the email in section 18 for more details on these safeguards.

    16 Use of Our Website or Apps by Younger Users

    16.1 By engaging with our Website or App, you affirm that you are at least 18 years old. Users who are 18 or younger must obtain permission from a parent or guardian before using our Website or App. We do not knowingly collect information from users without this consent. Suppose we become aware that we have inadvertently received information from a minor without parental consent. In that case, we will take steps to stop processing that information immediately.

    17 Policy Updates

    17.1 The latest revision of this Policy was on 16 January 2024. We will prominently display a notice for 30 days whenever significant changes are made to this Policy. Your continued use of our Website or App after any such changes constitutes your acceptance of the new terms.

    18 Inquiries and Contact Information for the Information Officer

    18.1 STRONG OX South Africa (Pty) Ltd is responsible for maintaining this Website or App. Should you have any questions, concerns, or complaints regarding this Policy or how we manage your information, please feel free to contact us via email at support@xstrox.world.

    TERMS OF USE

    1. Whom This Applies To
    At STRONG OX South Africa (PTY) LTD, as identified in the imprint of this Website (“We “, “Our “, or “Us”), we aim to offer our customers, fans, and community top-notch products, Content, and services across our webpages and apps (“Platforms”). To ensure a smooth collaboration, it’s essential to establish clear guidelines that dictate our interactions and embody our core principles. These General Terms of Use are designed to lay down the foundational rules for our interaction with you regarding our complimentary products, Content, and services (“Rules”).
    2. Applicability
    These General Terms of Use apply to all our freely accessible products, Content, and services (“Content”) on our Platforms. This encompasses any interaction with our Content, including visiting and browsing our webpages and apps, signing up for events and newsletters, downloading and streaming our Content, or creating an account.
    3. Your Responsibilities
    We value respectful online collaboration and interaction. Our Content is intended for your personal, non-commercial use. You agree to adhere to applicable laws, respect our rights and those of others, and use the Content in a manner consistent with these Rules without causing harm or exploiting it. We also prioritise mutual respect; hence, any content you post should be free from hate speech, defamation, or anything that could negatively reflect on us or others. You must provide accurate, complete, and current information throughout our collaboration.
    4. Termination of Collaboration
    Should we find that our collaboration is not working, mainly if you breach these Rules, we reserve the right to terminate our cooperation at any time.
    5. Our Content and Services
    5.1 Intellectual Property Rights
    All Content on our Platforms, including contributions from you or third parties, is protected by various intellectual property rights (“IPR”). These rights are either owned by us or licensed to us. You are prohibited from copying, reproducing, or exploiting any content without our written consent. This includes any actions that infringe upon our intellectual property or that of third parties. 5.2 Usage License
    While we retain all rights to our Content, we grant you a limited license for personal use. This license does not extend to commercial use, reproduction, modification, or other forms of exploitation. You are also not allowed to transfer this license to others. Occasionally, we may allow you to embed certain Content elements into third-party platforms under these license terms. However, you must not alter or block any part of the Content, including links back to our Platforms. You also agree to comply with our Privacy Policy and applicable data protection laws.
    5.3 Third-Party Content
    Our Platforms may include or incorporate Third-Party Content. Your rights to use such Content or services are subject to the third party’s additional terms and conditions.
    6. Special Features
    6.1 STRONG OX Account
    Certain functionalities on our Website, like library access or video recommendations, may require registration. We reserve the right to modify these functionalities. The specific terms and conditions can be found here.
    6.2 Peer2Peer Service Providers
    Using our Platforms and Content, you agree that our P2P service provider may use your Internet resources. This usage may impact your Internet connection and data usage. You can opt out of the P2P network at the start of each Content session.
    7. User-Generated Content (UGC)
    7.1 Definition of UGC
    Our Platforms offer features allowing you to engage with us and the community by posting various forms of Content, collectively called “User-Generated Content” or “UGC”.
    7.2 License to UGC
    Contributing to UGC grants us and other users a worldwide, unrestricted, irrevocable license to use, reproduce, and share your UGC. This includes using UGC in advertisements and is not limited to the Platform where it was provided.
    7.3 Monitoring and Removal of UGC
    We reserve the right to monitor, modify, or remove UGC at our discretion.
    7.4 Your Information and UGC
    You authorise us to use your personal information in connection with the broadcasting or publication of your UGC.
    7.5 Rules for UGC
    You agree that your UGC will not negatively reflect on us, be unlawful, or contain harmful code. You also guarantee that you own all rights to your UGC and indemnify us against any third-party claims related to your UGC.
    8. Liability
    We, along with our employees and partners, are not liable for any loss or damage arising from your use of our free Content. This exclusion applies unless it involves our negligence, fraud, or any other liability that cannot be excluded or limited by law. 9. Conclusion and Governing Law
    Each clause of these Rules operates independently. If any part is invalid, the rest remain in effect. The laws of South Africa govern these Rules. The competent court of South Africa will settle any disputes. The English version of these Rules prevails in case of any discrepancies.

    Version: 16 January 2024